05 · Care · 2 items
Care
When something is off, how fast do they feel heard?
Seller-ops risk · 2
the thread dies in a personal inbox
Felt by Support
Dissatisfied
When that person is off, the customer is stuck.
Satisfied
The thread is on the job, not in one pocket.
Delighted
Anyone on duty can finish the sentence.
Avoid
WhatsApp on a personal phone as the system of record.
Mitigate
Move the job out of one inbox the same day.
Opportunity
The shop can cover a day off.
Still owns: Support, Sales ops
A named way
No named way on this item yet.
nobody can see last month's work
Felt by Support
Dissatisfied
They have to recap the whole job to get a small fix.
Satisfied
Last work, last promise, last invoice are findable.
Delighted
The next reply starts mid-conversation.
Avoid
A memory and a paper folder.
Mitigate
Required: what was done, what was billed, what is open.
Opportunity
History is how a small shop looks bigger.
Still owns: Sales ops
A named way
No named way on this item yet.